Refund policy
Return & Exchange Policy
At Ihtifal, we take pride in crafting timeless ethnic wear with care and precision. We understand that sometimes a product may not be the perfect fit, and we’re here to help you with returns or exchanges, wherever applicable.
🔁 Returns – Ready-to-Wear Items
We accept returns on ready-to-wear products under the following conditions:
Return Request Window: Within 48 hours of delivery
Eligible Reasons: Returns are only accepted for items that are damaged and defective, or significantly different from online description
Refund Method: Store credit or refund to original payment method (as per customer’s choice)
Shipping Cost: Return shipping to be borne by the customer
♻️ Exchanges – Size Issues
If your item doesn’t fit and meets the return conditions:
We offer a one-time size exchange for free
Exchange request must be made within 48 hours of delivery
❌ Non-Returnable/Non-Exchangeable Items
Made-to-order or customized outfits
Altered garments as per your measurements
Accessories like stoles, brooches, Safa, Pagadi, mojari and loafers.
Items that are used, washed, or damaged after delivery
📦 How to Initiate a Return or Exchange
Email us at [support@ihtifal.in] within 2 days of receiving your order
Mention your Order ID, item details, and reason for return/exchange
Our team will respond within 24–48 hours with the next steps
⚠️ Damaged or Wrong Product Received?
We're extremely sorry! Please email us with photos of the item and packaging within 24 hours of delivery. We’ll arrange for a replacement or refund at no extra cost.
🚫 Cancellation Policy
Once an order is placed, it cannot be cancelled under any circumstances.
Please review your order carefully before completing your purchase.
💬 Questions?
We're always here to help.
📩 Email: support@ihtifal.in
📞 WhatsApp: [+91 8861403726 ]